Fundamentals of Supervision: Level One 
Penn State Course #MNGMT 7190

This 20-hour course helps foremen and first-line supervisors develop and apply good management techniques. Discussion and exercises provide supervisors with practical tools needed to do the job effectively and include real life examples from manufacturing to help students apply what they learn. Time is also allotted to the discussion of specific supervisory issues facing class participants.

Who should attend: Team leaders, new supervisors, and even experienced supervisors who want to review and build their knowledge and supervisory skills, should attend this course.

Course Content:

• Performance appraisals
• Communicating work assignment
• Delegating for leverage
• Inducting & training employees
• Problem-solving: responsibility for profit
• Your Role in Management
• The Five Step Management Process
• Getting to know your people
• Handling employee resistance
• Converting resources into output

This program will earn participants 2 CEUs from Penn State

Fundamentals of Supervision: Level Two
Penn State Course # MNGMT 7191

This 20-hour course builds upon the basic principles learned in Fundamentals of Supervision Level One by exploring in greater detail the skills of goal setting, motivating, communicating, and problem solving.

Who should attend: Any person who completed Fundamentals of Supervision Level One. Note: Fundamentals of Supervision Level One is a prerequisite for this course.

Course Content:

• Motivation – creating positive attitudes
• Problem solving and decision-making
• Teams and team building
• Government regulations and safety issue
• The supervisor as manager
• Planning, goal setting, managing time
• Relationships
• Communication – reducing barriers

This program will earn participants 2 CEUs from Penn State

Interpersonal Communications for Supervisors
Penn State Course # MNGMT 7192

A common trait of successful supervisors is the ability to communicate well with subordinates. It is critical to meeting company objectives, cutting down on employee turn-over, and boosting morale. 

This 20-hour course employs two student manuals, exercises, and simulations to demonstrate the key elements to communicating effectively.

Who should attend: Any supervisor or manager wanting to improve management skills through improved communication with subordinates. This course is also required for the Supervisor’s Certificate.

Program Content:

• Communicating with subordinates
• Feedback and active listening
• Getting people to believe your message
• Developing a communications program
• Common methods of communicating 
• Common communication mistakes
• Key ingredients of good communication
• Creating a message people will understand

This program will earn participants 2 CEUs from Penn State

Psychology for Supervisors
Penn State Course # MNGMT 7193

This 20-hour course provides supervisors with an overview of many of the basic theories related to employee attitudes and motivation in the workplace. Starting with a review of basic motivational theories (Maslow, Herzberg, MacGregor, and others), the course focuses on understanding the forces that drive individual employee and work team responses to situations and events in the workplace. A number of contemporary concepts are also addressed, including the importance of change management, personal accountability, coaching, and mentoring as supervisory tools.

Who should attend: Supervisors and managers who want to improve management skills through increased understanding of the forces that motivate employees.

Program Content:

• Behavioral problems and attitudes at work
• Developing a leadership style
• Human need and motivation
• Motivation and the workforce
• Organizational structures

This program will earn each participant 2 CEUs from Penn State