Emotional Intelligence Skills for Supervisors and Managers

People at every level of their organization have some leadership responsibilities. From managers to supervisors, and from executives to line workers, all people interact with co-workers in many capacities. While their knowledge and experience help them do the jobs that they are doing, there is an additional set of skills that will have as much if not more to do with their (and their company’s) success - emotional intelligence.

Emotional intelligence is a combination of personal competencies and social competencies. These skills frequently increase, as we get “older and wiser”. However, there can be dramatic changes with training that targets specific competencies related to certain job functions. Training in emotional intelligence has been shown to improve company culture, employee retention, customer service, sales, and productivity among other benefits. During this 3-hour workshop, participants will learn to identify the components of emotional intelligence, explore a number of applications to work situations, and participate in exercises designed to improve emotional intelligence.

Who should attend: Supervisors and managers. This workshop also counts toward the Supervisors Certificate.

Program Content:

• Effects of positive/negative feelings on work
• Raising emotional intelligence at work
• Impact of emotional validation at work
• What is emotional intelligence
• Emotional intelligence vs. I.Q.
• Workplace applications of emotional intelligence